Refund policy
RETURN AND REFUND POLICY
Last updated: August 9, 2026
At CALVORAE, we want you to feel confident about your purchase. If you are not satisfied with your order, you may request a return within 30 days after the confirmed delivery date.
RETURN ELIGIBILITY
To qualify for a return:
• The request must be submitted within 30 days of delivery.
• The product must be unused, unopened, and in its original packaging.
• All accessories, components, instructions, and promotional items must be included.
• You must provide your order number and proof of purchase.
Products that have been opened, used, applied, altered, damaged after delivery, or returned with missing components may not qualify for a refund. For safety and quality reasons, opened or used windshield repair resin cannot be returned unless it arrived damaged or defective.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your package upon delivery. If your order arrives damaged, defective, incomplete, or incorrect, contact us within 7 days of delivery.
Include:
• Your order number
• A description of the issue
• Clear photographs or video showing the product, packaging, and shipping label
If your claim is approved, we may provide a replacement, partial refund, or full refund at no additional cost.
RETURN PROCESS
Before returning any product, contact us at support@calvorae.online to request return authorization and instructions.
Returns sent without prior authorization may not be accepted. Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.
REFUNDS
Once we receive and inspect your return, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Please allow 5–10 business days for your bank or payment provider to process the refund.
Original shipping charges and expedited shipping fees are non-refundable unless the return resulted from our error.
ORDER CANCELLATIONS
Orders may be canceled within 12 hours after purchase if fulfillment has not started. Once an order has been processed, packed, or shipped, it cannot be canceled and must follow the standard return process.
To request a cancellation, email support@calvorae.online immediately with your order number.
NON-RETURNABLE ITEMS
The following items cannot be returned:
• Opened or used repair resin
• Products damaged through misuse or improper storage
• Products with missing components or packaging
• Gift cards
• Clearance or final-sale items, when clearly marked
• Unauthorized returns
PRODUCT RESULTS
Results may vary depending on the age, depth, size, location, and condition of the windshield damage. Differences in results caused by the condition of the glass or incorrect application are not considered manufacturing defects.
CONTACT US
For return or refund assistance, contact:
CALVORAE
Email: support@calvorae.online
Website: https://calvorae.online