Refund policy

RETURN & REFUND POLICY

Last updated: September 27, 2026

At Calvorae, we want you to be satisfied with your purchase.

60-DAY RETURN POLICY

You may request a return within 60 days after receiving your order.

To be eligible for a return, the product must be in substantially the same condition in which it was received. Products that have been fully used, intentionally damaged, or altered may not be eligible for return.

To request a return, please contact us at:

support@calvorae.online

Please include your order number, full name, and the reason for your return.

RETURN AUTHORIZATION

Please contact us before sending any product back. Returns sent without prior authorization may not be accepted.

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

DAMAGED OR INCORRECT ITEMS

Please inspect your order when it arrives.

If your order is damaged, defective, or you received the wrong item, contact us as soon as possible at support@calvorae.online and include your order number and clear photos of the item and packaging.

We will review the issue and provide an appropriate solution.

REFUNDS

Once your return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.

SHIPPING CHARGES

Original shipping charges, if any, are generally non-refundable unless the return is due to an error on our part.

CANCELLATIONS

If you need to cancel or change your order, contact us as soon as possible.

We cannot guarantee that an order can be cancelled or modified after it has entered processing or has been shipped.

CONTACT

Calvorae
Operated by ALEXIS SoftWare LLC
2409 Arapahoe St
Denver, CO 80205
United States

Email: support@calvorae.online